Do the following steps:
1. From a container dashboard, select Alert Profiles under the System Tools menu.
The Alert Profiles window is displayed.
2. Click the Create New Alert Profile button.
The New Alert Profile window is displayed.
3. In the New Alert Profile window, specify the properties for the new Alert profile.
- Name: Descriptive name for the profile.
- Enabled: By default, the alert profile is enabled. Click the toggle to disable the alert profile.
- Recipients: Alerts can be sent to multiple recipients by email, desktop notification, SMS, Twitter or SNMP. Enter the recipient addresses in the Recipients list. For multiple recipients, separate addresses by commas or enter them on separate lines.
Alert destination formats:
Email: Email is the default Alerting method. To send an email alert, use the address format: emailaddress@fqdn Example: Use firstname.lastname@example.org to send email Alerts to email@example.com if the Alert conditions are satisfied.Note: An SMTP server must be configured to use this functionality.
Desktop: To send notifications to your desktop use the address format: desktop:MPALoginEmailAddress@fqdn Example: Use desktop:firstname.lastname@example.org to send desktop notifications to the user logged into Mitel Performance Analytics using the email address email@example.com
The supplied email address must be the one used to log into Mitel Performance Analytics. To receive desktop notifications, you must be logged into Mitel Performance Analytics and you must have enabled notifications for the particular browser you are using. If you have multiple sessions to Mitel Performance Analytics with multiple browser types, Mitel recommends that you enable notifications for each type of browser.
If you have permissions to create and edit Mitel Performance Analytics users, then you can also specify their login email addresses as destinations. To see which user accounts you can control, select Users from the Settings menu. See "Step 3 - Add Users"
SMS: To send an SMS or Text Message Alert use the address format: sms:(country code) phone number The country code is optional. If you do not supply it, the system assumes a default country code of 1 (North American Numbering Plan Area). Numbers may contain +, (, ), . and - characters. Examples: Use sms:16135551212 to send SMS alerts to +1-613-555-1212 (Canada). Use sms:+44(877)321-4321 to send SMS alerts to +44-877-321-4321 (UK). Note: A Twilio SMS account must be configured to use this functionality.
Twitter: To send a TwitterTM Direct Message Alert use the address format: twitter:@twitterusername To receive a Twitter Direct Message, the destination Twitter account must be set up to follow the Mitel Performance Analytics Twitter account: http://twitter.com/MarWatch See http://support.twitter.com/groups/31-twitter-basics/topics/108-finding-following-people/articles/162981-how-to-follow-others for instructions on how to follow the Mitel Performance Analytics account. Examples: Use twitter:@mitelreseller to send Twitter Alerts to @mitelreseller. Use twitter:@vartechsupport to send Twitter Alerts to @vartechsupport. Note: A Twitter account must be configured to use this functionality.
SNMPV1 or v2: To configure SNMPv1 or v2 trap sending, enter a recipient in the format: snmp:[//][community@]host[:port] The default community string is public. The default port is 162. Examples: Use snmp://firstname.lastname@example.org:1062 to send SNMP traps to IP address 10.10.10.25, port 1062 with Community String = private.Use snmp:10.10.10.25 sends SNMP traps to IP address 10.10.10.25, port 162 with Community String = public.
- Notify on Clear: When activated by clicking the selection box, this option sends an Alert notifying that an alarm has been cleared.
- Digest: This option is useful in reducing the number of Alerts for related alarm conditions on a device. If this option is selected, then when a matching alarm event occurs Mitel Performance Analytics waits 30 seconds before sending you an Alert email. The Alert email contains information on the triggering alarm event and other related alarm events that occurred during the 30-second wait period. Mitel Performance Analytics then waits for the configurable digest period before sending you subsequent Alert emails. Besides containing alarm information, the Alert emails summarize the overall status change for the device. The Digest option only applies to email notifications.
- Filter: Select the Filter to use.
Default Filters: Mitel Performance Analytics has the following default filters that cannot be modified:
Info or Higher, Warning or Higher, Minor or Higher, Major or Higher, Critical or Higher: Alarms are sent based on the severity chosen and any alarms with a higher severity. For instance, if you choose Minor or Higher, then the profile matches minor, major and critical alarms.
Emergency Filter: All Emergency Response alarms are sent.
User Filters: Or you can select a user-defined filter.
User Created: Select a user filter profile. You can also modify an existing user created filter profile, or create a new one by clicking the Edit/Create Filters button.
- When: Choose between Week-Days, Weekends and Any Day between particular hours. For example, one account administrator can create a profile that sends alerts only on week days, between 8:00 am and 5:00 pm.
- Time zone: Select the time zone for the profile.
- Template: Select the message template to use:
System Default: Use the standard system default email template.
Custom Template: Select this option and choose a custom template in the list. Optionally, you can click the Preview and Manage Templates link to view existing custom templates or create a new, custom email message template.
Note: If the alert profile is configured as a digest and you want to use a custom template, the template selected must be formatted as a digest template.
4. Click the Save Alert Profile button.
5. If applicable, configure any email spam blockers to allow Mitel Performance Analytics email notifications.